Privacy policy

Last updated: 2024

This policy explains how Common Ease handles personal information collected through commonease.shop.

Personal information we collect

We may collect your name, email address, phone number, billing and delivery addresses, order details, payment transaction information, messages sent to us, and technical information about your use of the website.

How we collect information

We collect information when you browse the website, place an order, use the cart or checkout, or contact us.

How we use personal information

We use personal information to process and deliver orders, support payments, provide customer service, prevent fraud, maintain the website, keep business records and meet legal obligations.

When we disclose information

We may disclose only the information reasonably required by payment, delivery, website hosting, technology support and professional service providers, or where disclosure is required by law. Where a service provider processes information outside Australia, we take reasonable steps appropriate to the circumstances.

Cookies

We use cookies and similar technologies needed to operate the website, remember cart and checkout activity, maintain security and understand basic website use. Browser settings can be used to control cookies, but blocking necessary cookies may affect the cart or checkout.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained for as long as reasonably required for the purposes described in this policy and applicable legal or accounting obligations.

Access, correction and complaints

To request access to or correction of personal information, or to make a privacy complaint, email supper@commonease.shop. We will review the request and respond within a reasonable time.